Feedback and Complaints
All members of the Connect Psychology team welcome feedback from clients, and their families, about the safety and quality of the service we provide. We appreciate feedback about what we do well and what we can improve. Your opinions and views are valued as they help to identify any problems with service delivery and give us the opportunity for continuous improvement.
Our feedback and complaints process is designed to be easily accessible and to ensure that you are provided with appropriate positive support and assistance in giving feedback or making a complaint. Our aim is to resolve issues in a fair and timely manner, keeping you informed and ensuring that you are not adversely affected in any way as a result of providing us with your valued insights.
All of our team are provided with ongoing training about our feedback and complaint processes.
If you wish to give us feedback, or if you are not happy with the provision of services or supports and wish to make a complaint, we ask that you discuss your concerns with your therapist or your child’s primary therapist in the first instance.
If you are not satisfied with the outcome of this discussion, or if you do not wish to discuss your concerns or complaint with the therapist, you can email Jenni Pearce directly at firstname.lastname@example.org or call her via the office on 8357 0043. Jenni will provide a feedback and complaint record form for you to complete.
If you would like to fill out our feedback form please click the button below. You are also very welcome to contact Jenni by email to ask any questions about our process.